I want to let you know (and I'm sure you already are aware) that Krysee is an absolute joy to deal with over the phone.  She has an extremely positive, happy manner.  She is always professional and helpful and my spirits lift when she answers the phone because I know she will follow-up on any issue that arises.  In fact, all of the staff at Horner's are great; however, Krysee stands out with her genuine 'pleased to hear from you' manner.

 

Many members of this strata have mentioned her positive, bubbly attitude to me in the past.  I'm sure she has to deal with difficult residents on many occasions but manages to deal with these in a mature, professional manner.